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Shipping & Returns

Shipping Information:


Starting October 2016 New Generation Hobbies will only ship to addresses registered to the Credit Card holder, or to the address registered to the PayPal account holder. Orders received with the shipping address different from the billing address will not be accepted and will not be shipped.


Please note that selecting the proper shipping method is the responsibility of the purchaser. You will have to select one or the other shipping method during your checkout process. In case a package is lost and it is not trackable or recoverable due to the shipping method selected, New Generation Hobbies cannot undertake the responsibility of replacing this lost package free of charge if there is no insurance coverage on it. If a package has been shipped insured and lost, the value of the insurance can be recovered from Canada Post. In that case, New Generation Hobbies will resend the package with the same content as the original. However if the package was lost and the shipping method selected by the customer does not allow us to recover the value of the package (i.e. no insurance, no tracking shipping method was selected) from Canadapost or UPS, we cannot be held responsible to replace this package free of charge.


Depending on the shipping method selected, we will ship your package as soon as possible. Turnaround time for shipping should be no more than 24 hours. Orders received before 4:00 PM Eastern Standard Time will be shipped on the next business day. Orders received after 4:00 PM Eastern Standard Time will be shipped the day after the next business day with exception of Friday, Saturday and Sunday. Please note that orders received on Friday, Saturday and Sunday will be shipped out Monday morning.

Some spam and firewall filters depending on personal settings will filter out our E-mail usually for customers from the Russian Federation. If you have not received any communication from us within 48 hours of your order placed, please log into our website with your account and check out the history of your order. If we cannot communicate with you through E-mail we will post all updates to your order in the order history page.

There are several shipping methods available from our website. Some of these are without any tracking and insurance, and choosing this may be risky for packages with high value. Often customers choose lower cost shipping without realizing that the method they selected does not have a tracking number. Please note that NOT all of the following methods are available for all destinations. Depending on your destination some of these options will not show up:

Canada Post Shipping Methods:

Description:

Small Packets Surface

Lowest cost, 1-3 months delivery overseas, it goes by boat, train, truck. No tracking number, no insurance.

Small Parcel Surface

Low cost slow shipping. 1-3 months delivery overseas, 2-6 weeks delivery to the USA. It goes by boat, train or truck. Tracking number and insurance is provided with this service.

Small Packets Air

Low cost shipping. 1-3 weeks (up to 45 days) delivery to most countries around the world. Use this for orders under 50 dollars. No tracking, no insurance is provided with this service.

Tracked packet

Low cost shipping. 1-3 weeks delivery to most countries around the world. Use this for orders under 100 dollars. Tracking number and insurance is provided with this service. Insurance up to 100 dollars.

Expedited Business

Low cost shipping, available only for shipping to Canada and USA. 1-10 day shipping, tracking number, insurance and signature option is included in this service.

Xpresspost

Medium cost shipping, 1-10 days to most of the countries. This is the Canadian version of the EMS service. Tracking number, insurance and signature option is included in this service.

Priority Worldwide

This shipment goes with FedEx and has the benefit of all FedEx functions.

UPS Shipping Methods

Description

UPS 3 Day Select

3 day courier service to most destinations in Canada and USA.

UPS Standard

UPS standard service, 1-10 business days.

UPS Worldwide Express Plus

1-7 business days to most of the destinations available.

UPS Worldwide Expedited

1-6 business days to most of the destinations available.

UPS Worldwide Express

1-5 business days to most of the destinations available.

***Please note all FedEx and UPS services shipments have tracking number and insurance. These are insured to the total value of the shipment, so New Generation Hobbies will not be undervaluing your shipment.

Note: It is the buyer's responsibility to pay all customs duties and brokerage fees (if it is applicable) for the selected shipping method. New Generation Hobbies will neither charge nor pay for courier brokerage fees or customs duties on your behalf.

Note for US customers requesting shipping with UPS: Please note that UPS will charge you a 30-35 dollar brokerage fee if you choose UPS as your shipping method. This is for filling out the customs documentation on your behalf. If you do not agree with this charge please use Canada Post Express Post (EMS) as your shipping method.


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